Service
Service & Support
From the first sample test to years of production, our engineers support you.
Before you buy
- Solutions for your specific requirements
- Free sample testing in our trial lab
- Line layout design
Installation and training
Our engineers travel to your factory to install and commission the machines, test with your products and train your operators. Service fees are quoted per project; the customer covers flights and accommodation.
After-sales
- 12-month warranty
- Spare parts supply
- Remote technical support by video
Shipping
Machines are packed in export wooden cases, fumigated for shipments to Europe. If space in the container is tight, we use PE film or pack according to your request.
FAQ
Do you install machines abroad?
Yes. Our engineers install the line and train your staff at your factory. Installation is charged per project, and the customer covers flights and accommodation.
What is the warranty?
12 months.
Do you supply spare parts?
Yes. We supply spare parts and provide remote technical support.
Get a quotation
Tell us your food product, target capacity (kg/h) and product size. Our engineers reply within 24 hours with a recommended model, layout and price.
- Free sample testing in our trial lab
- Remote video trial available
- Custom voltage and line layout
Prefer chat? WhatsApp +86 150 6366 8936 or email [email protected].